‘Hard to believe’: Kunal Kamra questions Ola Electric’s claims about resolving 99% of customer complaints

Kunal Kamra is casting skepticism on Ola Electric’s claim of resolving 99.1% of customer complaints, questioning the company’s statement in response to a Show Cause Notice from the CCPA. This critique by Kamra underscores persistent worries regarding Ola’s post-purchase service quality and customer contentment.

Kunal Kamra, the stand-up comedian, has yet again criticized Ola Electric, this time raising doubts about the company’s assertion that it has successfully addressed 99.1% of customer grievances. Following Ola Electric’s reply to a Show Cause Notice issued by the Central Consumer Protection Authority (CCPA), Kamra expressed skepticism regarding the company’s statements on social media.

On a recent publication on X (the platform previously known as Twitter), Kamra expressed:

If 99% of consumer complaints get resolved, does that imply that 99% of bikes are in motion? It may seem incredulous, but if you belong to the remaining 1%, share your narrative here…

Just a few days following Ola Electric’s statement on resolving the majority of complaints raised by the CCPA, Kamra expressed this reaction. Ola’s Chief Financial Officer, Harish Abichandani, communicated in a letter to stock exchanges on October 21, 2024, that the company had effectively addressed all concerns raised by the CCPA. He further stated that 99.1% of the 10,644 complaints had been successfully resolved to the customers’ contentment.

Ola was accused by the CCPA of engaging in misleading advertisements and unfair trade practices, leading to the issuance of a Show Cause Notice on 7 October. In response, Ola highlighted its strong complaint-handling mechanism and expressed its willingness to collaborate with regulators.

For weeks now, Kunal Kamra has consistently expressed his discontent with Ola Electric, particularly highlighting concerns about the brand’s post-purchase support and prolonged repair timelines. Recently, Kamra took to publicly ridiculing Ola following a post by CEO Bhavish Aggarwal showcasing the company’s gigafactory. In a sarcastic dig, Kamra contrasted this with an image depicting a queue of Ola scooters awaiting repairs, implying that numerous customers were still grappling with vehicle-related problems.

An intense argument ensued between Kamra and Aggarwal regarding X. Aggarwal brushed off Kamra’s critique, labeling him as a “unsuccessful comedian” and alleging that his comments were “paid” for. Furthermore, the CEO assured that Ola Electric was enhancing its service coverage and pledged to address all pending complaints promptly.

Amid ongoing scrutiny, Ola Electric witnessed a 6 percent decline in its shares on 8th October following the public disagreement between Kamra and Aggarwal. The company is now under increased pressure to enhance its after-sales service quality and restore faith among customers, amidst the persisting criticisms from Kamra.

The most recent publication by Kamra has ignited further conversation across social media platforms, prompting users to recount their personal encounters. A considerable number of users appear to echo Kamra’s doubt, raising questions about the authenticity of the company’s assertion regarding the resolution of 99.1% of complaints in relation to actual customer contentment. Conversely, there are those who support Ola Electric’s stance, asserting that if the statement serves as an official reaction to CCPA, regulatory bodies would be capable of validating the assertion.