MCG gets 71 complaints on first day of resolution camp

The primary grievances lodged pertained to problems with sewer and water supply, the state of roads, cleanliness, encroachments, and street lighting.

The Municipal Corporation of Gurugram (MCG), in collaboration with the Haryana government, initiated resolution camps across all four zones of the district on Tuesday. These camps, operational between 9 am and 11 am, are designed to bridge the divide between citizens and authorities by promptly addressing complaints and offering immediate solutions whenever feasible, as highlighted by officials.

Dr. Narhari Singh Bangar, the commissioner of MCG, reported that 71 complaints were registered across the four zones on the inaugural day of the initiative, which took place on October 22. Out of these, 14 complaints were promptly resolved, while deadlines were established for the remaining 57, indicating that additional time is needed for their resolution. Bangar emphasized that the resolution camps aim to address complaints within specific timeframes.

The commissioner of MCG reported that most of the grievances lodged revolved around problems concerning sewerage, water supply, rectification of property tax data, cleanliness, encroachments on roads, parks, and street lighting. He emphasized that immediate steps were taken by instructing relevant authorities to address these issues promptly. The objective of these interventions is to enhance collaboration between MCG personnel and citizens, facilitating prompt redressal of civic concerns throughout Gurugram.

Vikram Singh, residing in Sector 14, shared, “Raising the concern of water shortage in our locality yielded assurances from the authorities about prompt resolution. The interaction was fruitful, instilling optimism in me regarding imminent measures.

Rina Malhotra, a resident of Palam Vihar, expressed her thoughts, saying, “Participating in the Samadhan Shivir allowed us to address our issues regarding waste management. The Municipal Corporation of Gurugram responded well, and I am optimistic about their commitment to fulfilling their pledges.

Suresh Mehta, who resides in Sector 31, also shared his experience, mentioning, “I had a persistent concern about the streetlights in our neighborhood. After I brought it to the attention of the authorities, they acknowledged it and guaranteed a resolution within a week. I am optimistic that this proactive step will lead to tangible improvements.

Addressing the gathering at the Sector 34 office, a prominent hub in Zone 4, Bangar emphasized the pivotal role of the camps in enhancing collaboration between officials and residents. He highlighted swift resolutions to various concerns like property tax discrepancies, sewer clogs, and waste management. Furthermore, he assured that intricate challenges like road infrastructure and drainage networks would be effectively tackled within stipulated time frames.

The resolution camps are currently underway in all four zones, each overseen by senior officials from MCG. Zone 1’s camp is supervised by Manbir Singh, the district revenue officer, whereas Zone 2 is led by Satish Parashar, the additional commissioner and chief town planner. Zone 3, located at the MCG office in Sector 42, is managed by Joint Commissioner Suman Bhankhar.